Help with illustrator for mac

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Problems trying to uninstall InDesign CS5.5, Illustrator CS5, the UN-installers do not work, and the cleaning of CC tool does not list them. Problems trying to uninstall InDesign CS5.5, Illustrator CS5 And please identify your operating system.

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Thank you very much for your help, I really appreciate it What should I do? or how to reset all settings to the factory setting? I'm so frustrated right now. I tried to reinstall it and the problem still there. Thus, for example, if I make a box and I want to change the weight of the race a.25 (nothing less than 1) he continues to change at 1 point, and I can't reduce the size of the weight. I have a problem with my new illustrator cs5.